Auburn Family Dental Patient Information
New Patient Information
Looking to join our practice? Please follow these steps before calling to schedule:
1) Go to the Patient Portal tab to set up your patient portal access and complete all paperwork.
2) Please have any x-rays taken in the past 5 years emailed to our office at firstname.lastname@example.org. Our doctors will need to have x-rays to adequately access your dental health at your initial appointment. All insurances have frequencies tied to services, to reduce your out-of-pocket expenses we use prior x-rays to avoid frequency denial's.
3) Once step 1 & 2 are done please call to schedule your Initial appointment with one of our doctors. At the end of the initial appointment, we will schedule your dental cleaning and any treatment you may need.
Thank you in advance for your cooperation.
For your convenience, we accept personal checks, money orders, and most major credit cards. We can accept cash payments but are not able to make change so any overpayment will remain as an account credit. Payment is expected at the time services are performed. When more extensive dental care is necessary, financial arrangements can be made with our office.
we do not accept American Express
We also are proud to offer patients dental financing through Care Credit allowing them to make convenient low monthly payments in order to receive the dental treatment needed. For more information contact our office or visit www.CareCredit.com.
As a service to our patients, our practice accepts most dental insurance programs, including non-managed care, indemnity (traditional) and PPO out-of-network. We are not part of any managed care network. Our accounting staff will prepare all the necessary forms for your dental benefits. However, we remind you that your specific policy is an agreement between you and your insurance company. Please keep in mind that you are responsible for your total obligation should your insurance benefits result in less coverage than anticipated. Our staff will gladly submit a pre-treatment estimate to your insurance company so that you will know what your benefits will be.
The fees charged for services rendered to those who are insured are the usual and customary fees charged to all our patients for similar services. Your policy may base its allowances on a fixed fee schedule, which may or may not coincide with our usual fees. You should be aware that different insurance companies vary greatly in the types of coverage available. Also, some companies take care of claims promptly while others delay payment for several months.